Terms and Conditions

Contractual Partners, Language and Conclusion of Contract

Neither the display of goods on the Website nor the sending of products to customers via email etc is an offer for sale (in the legal sense) but an invitation for you to make an offer in relation thereto. By submitting an order by clicking “order” you make a contractual offer to us in respect of such goods, which we are free to accept or reject. After submitting your order, you will receive a confirmation email from Hill House Interiors. We are entitled to terminate the contract between us for any reason and at any time up until the commencement of shipping of the products you have ordered.

All contracts entered into through the Website are made directly between the customer and Hill House Interiors.

Non-furniture orders

Order acceptance and the completion of the contract between you and Hill House Interiors will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Ordering Information.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing or product description error
Not meeting the eligibility to order criteria set out in the Terms & Conditions

Furniture Orders

Payment of Purchase Price and Ownership of Goods

On point of purchase Hill House Interiors will take full payment in advance of delivery. For our cancellation and refund policy please see below.

If there are any problems with your order, you will be contacted by the Hill House Interiors Customer Service team.

We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure in line with our data protection and Privacy Policy.

Contract Cancellation – Distance Selling Regulations

You are entitled to cancel this contract if you wish to do so, provided you exercise your right no longer than 14 days after the day on which you receive your delivery. To exercise your right of cancellation you must give written notice to Hill House Interiors via letter or email with full details of your order. Notification by telephone is not sufficient. If you exercise your right of cancellation after the items have been dispatched to you, you will be responsible for outwards postage and returning your order to Hill House Interiors at your own cost.

Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit. Hill House Interiors reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount if we find that the product has not been returned to us in fully re-sellable condition.

Products that fall into the following categories cannot be cancelled or refunded unless they are proven to be faulty:

Goods which are made to order, made to a customer’s own specifications, made to measure or personalised items.
Self-assembly furniture cannot be returned once assembly is part or fully completed.
Mattresses or mattress toppers, duvets, pillows, personal grooming products, cosmetics and jewellery.

If you wish to exercise your right to cancel this contract prior to order dispatch, please email sales@hillhouseinteriors.com or call 01932 858 900 immediately. If your order has already been dispatched, please follow the procedure set out in Refund & Returns. This does not affect your statutory rights.

Description of Products

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Furniture Measurements

The dimensions given are written for your guidance. Before ordering, please ensure that there is adequate room to take the furniture through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns. Please refer to our access guidelines for further information.

Wood

With exposure to light and air, cherrywood, maple and oak will mature to a deeper colour. This will be most pronounced in cherrywood, which mellows to a deep copper colour. For this reason objects placed on surfaces could leave ‘shadows’ when removed. Should this happen, exposure to daylight will eventually darken these paler areas.

Leather

Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. Hill House Interiors selects only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Refusal of Transaction

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

Register by providing your real name, phone number, email address, payment details and other requested information.
Be over 18 years of age.
Stipulate a delivery address in the United Kingdom or overseas address validated by our customer service team. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
Possess a valid credit or debit card issued by a bank acceptable to us.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. For further information on how we handle your data please view our Privacy Policy.

Collection/Delivery

Delivery will only be made to addresses within the UK unless otherwise arranged with our Customer Service team prior to placing an order. It is your responsibility to accept delivery at your chosen address.

Hill House Interiors normally ships goods a few weeks after a sale event has ended and once its account has been credited with the full invoice amount. Earlier shipping is not usually possible since the shipping date depends on suppliers and manufacturers. Individual shipping times are stated on the delivery and returns pages.

Hill House Interiors does not assume any sourcing risk and is only obliged to ship from existing stock or from stock ordered from suppliers. Hill House Interiors has no liability to you in the event that its obligations to ship products to you ceases to exist when, Hill House Interiors, through no fault of its own, does not receive goods in full or on time from suppliers, (provided always that Hill House Interiors has informed customers as soon as reasonably practicable of the failure of its supplier and/or and has not explicitly agreed a separate sourcing risk). In such circumstances any payments made by you will be refunded.

In cases of force majeure (as subsequently described), shipping duration may increase within reason. Force majeure shall include strike, exclusion, official intervention, energy (or resource) scarcity, shipping difficulties, business complications such as fire or water damage to machinery, lightning or any other unforeseeable business complications for which Hill House Interiors cannot be held responsible. Hill House Interiors will inform you of the starting (and ending) point of such shipping impediments as soon as reasonably practicable.

Hill House Interiors reserves the right to cancel any contract with you if delivery fails three times through your fault. Payments already made will be refunded. Hill House Interiors reserves the right to charge you for additional costs that it may incur due to failed deliveries. If your goods remain at our warehouse for more than four weeks, during which time you fail to accept delivery/redelivery (despite Hill House Interiors having contacted you to do so), you may incur a storage charge. We also reserve the right to cancel your order and retain up to 50% of your order value

Hill House Interiors asks you to immediately inform the deliverer/carrier and Hill House Interiors about obvious damage to your order during transit. Doing so has no influence on your rights but will help Hill House Interiors to make its own claims against the supplier of goods to Hill House Interiors or our delivery agent.

Where you have not received your order 10 working days after your Shipment Confirmation email, please notify us immediately so we can look into this for you. Failure to notify us within 30 days of your Shipment Confirmation email could result in your order being lost.

We only deliver through a ground floor or basement entrance and go up to a first floor level. We cannot deliver above this level unless there is suitable lift access. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two man delivery – we will call you to advise you of any extra cost involved in delivering before your order is processed.

Short Delivery, Defective Goods or Damaged Goods

We strongly advise you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to our Customer Services department (01932 858 900). We do not accept any claims for damage caused by you the customer.

Returns and Refunds

You may cancel your order with us in writing/telephone by emailing sales@hillhouseinteriors.com or calling 01932 858900 at any time up to 14 days after the date of delivery without specific reason. Where goods have been delivered to you, you must return these goods to us; when you notify us of your cancellation we will inform you how to return the goods to us.
Save to the extent that products you receive are faulty or defective, your right to cancel your order in accordance with Section 1 does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines. If you rightfully exercise your right to cancellation in accordance with Section 1 then Hill House Interiors will refund the price of the product but not the delivery cost and you will be responsible for the cost of returning the product. We aim to process these refunds as soon as possible but this may take up to 30 days from the date of cancellation.
In addition to the right to cancel your order set out in Section 1. you have the right to return any products you receive within 28 days from the date of delivery. For returns of products, contact the Hill House Interiors Customer Service on sales@hillhouseinteriors.com or calling 01932 858 900. Hill House Interiors will send you a return slip to the email address that has been provided. The return slip will guide you through the return process.
Save to the extent that products you receive are faulty or defective, your right to return any products that you receive in accordance with Section 3 does not apply to contracts for the delivery of goods (i) manufactured to your specifications or clearly tailored to your personal needs, or (ii) which are not suitable for return due to their condition – all goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. The fact they spoil quickly or whose expiration date has passed, or (iii) the delivery of audio, or video recordings or software if the delivered data medium has been unsealed by you or (iv) the delivery of newspapers and magazines. If you rightfully exercise your right to return any products you have received in accordance with Section 3 then Hill House Interiors will refund the price of the product but not the delivery cost and you will be responsible for the cost of returning the product. We aim to process all such refunds as soon as possible but this may take up to 30 days from the date of return of the product to Hill House Interiors.

Furniture Returns

We will arrange to collect this item from you and will apply an appropriate collection charge. The collection charge will be the same cost as the original delivery charge levied and will be deducted from the refund value when processed. To arrange a collection please contact the customer service team on: sales@hillhouseinteriors.com or calling 01932 858 900. If your item has already been despatched from our warehouse then we’ll only be able to refund the price of the furniture and not the delivery charge.

Returns Procedure for Damaged Furniture Deliveries

In the unlikely event that your furniture arrives damaged or faulty please email sales@hillhouseinteriors.com or call 01932 858 900 immediately.

Data Protection

Please view our Privacy Policy for details on how we process and handle your data.

The Registered Company address of Hill House Interiors is:

32-34 Baker Street

Weybridge

KT13 8AU

Company registration number: 5635128.

VAT registration number: 674074229.