DELIVERY POLICY

We aim to make the delivery and returns processes as simple and easy for you as possible.

Delivery Times

Our dispatch times vary according to the product you have selected. The following times act as a guide:

Candles, diffusers, Objet D’Art and other products not mentioned below – Dispatch in 3-5 working days.

In-house floristry – all arrangements are made to order by our in-house floristry artisans: Dispatch within 7-10 working days, although we will endeavour to dispatch as soon as possible if the arrangement is already made up.

Artwork – This firstly depends on whether you choose a bespoke framing option with us. In addition, since these are extremely delicate items, we would like to take time to discuss delivery couriers and options with you, whilst aiming to get your work of art on your wall as soon as possible!

Furniture, Lighting and Mirrors – Lead times on these items can vary, estimated lead times are stated on the product page.

Normal delivery time within mainland UK is approx. 2-3 working days from dispatch, however, due to the global pandemic, some deliveries may take a little longer than usual. Please always consider local public holidays or delivery restrictions that may impact your delivery time. See our terms and conditions for more information.

Delivery charges

Our delivery charges are as outlined below, unless stated otherwise in the product description.

Delivery charges for mainland UK only:

 – up to £150 – £8.95

 – over £150 – free of charge

Delivery charges for Europe and Worldwide:

We are delighted to receive orders from international and non-mainland UK clients. Please enquire via email sales@hillhouseinteriors.com or by phone on +44 (0)1932 855901 and we will be happy to provide a quotation for international delivery charges.

We are a UK based website. Purchases on the site can be made securely using PayPal or credit/debit cards. All payments are processed in pounds Sterling (GBP).

International credit card providers or banks outside of the UK will determine their own exchange rates and charges that you will be liable to pay. We have no control over such rates and charges, and you should check with your issuing bank should you have any such questions.

Any local import duties and taxes that may be due are the sole responsibility of the recipient of the goods.

Clients also have the option to use their own preferred freight forwarder and we are happy to deliver to any UK destination specified, for onward shipment.

Order Tracking

You will be able to track your order via a tracking code generated and emailed to you by the courier. Sometimes tracking information may not be available, this will usually be due to the time of arrival of the package with the courier and the updating of their systems. Please contact us if you have any questions or concerns.

Access Requirements

It is your responsibility for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. We only deliver through a ground floor or basement entrance and go up to a first-floor level. We cannot deliver above this level unless there is suitable lift access. If you require a special delivery, any extra charges are to be paid by you, the customer. We sell some large and heavy products that on health and safety grounds require more than a two-man delivery – we will call you to advise you of any extra cost involved in delivering before your order is processed.

If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise you to contact our sales team via email sales@hillhouseinteriors.com or by phone on +44 (0)1932 855901.  

Below are some questions to think about before you purchase large furniture items:

Is there parking available outside the property?

What floor is the item being delivered to?

Is there clear access into the room of choice?

Is there a lift available?

Will there be children or pets on site during delivery?

Are there any other restrictions we should be aware of that may impact the delivery?

Can you provide any photos or video of doorways, staircase, etc?