Refund policy

We hope you are delighted with your purchase however if for any reason you wish to return an item, we will accept merchandise for a refund or merchandise credit subject to:

• Item is unused in its original inner and outer packaging and unused condition and we are notified within 14 days of receipt of your order by email at sales@hillhouseinteriors.com.
• Any damaged, used, or altered returns or anything we at Hill House Interiors considers unreasonable will not be accepted and will be returned to the customer.
• Item must be received by us no later than 28 days after the date of delivery.
• Returns received outside the above time frames are accepted at our discretion.
• Sale items and exchanged items are final sales and may not be returned or exchanged.
• When organising a return, we recommend using a tracking shipping service to ensure that it reaches us without damage.
• We also recommend that you request adequate insurance to cover the purchase price of the item. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
• Return postage charges are the responsibility of the customer, Hill House is not responsible for any costs of returns unless the item is incorrect, damaged, or faulty.
• Bespoke items that are custom-made or made to order may not be refunded or exchanged.

These instructions must be followed exactly and any failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at +44 (0) 1932 855901 or email us at sales@hillhouseinteriors.com

Item(s) Being Returned	Collection Service	Estimated Cost (can vary depending on size/ weight/ collection address)
Accessories, including Cushions	Insured Courier	£10 – £30
Lighting & Mirrors	Insured Courier	£40 – £50
Furniture, Artwork & Fragile Items	Insured Courier	Up to £120

Faulty Goods

If your order is incorrect or arrives damaged, please notify us within 48 hours of delivery. We will ask you to email a photograph of any damages, including the packaging if possible, to sales@hillhouseinteriors.com. Please note that without the correct information and images we will not be able to investigate the issue.

You will need to return your item(s) in their original packaging within 14 days of receipt. You will subsequently be given a full refund or replacement goods and your postage costs will be reimbursed. If, on inspection, Hill House Interiors do not deem the item(s) to be damaged or if you fail to return them within the required timescale or if they are not suitably packaged, no reimbursement for postage and packaging will be issued. We recommend that you obtain proof of despatch and obtain insurance cover as we cannot accept responsibility for goods lost or damaged in transit.

Returning your purchase

Should you wish to return your purchase, please follow these instructions:

• Click here to print out a Returns Authorisation Form
• Print out and complete the Return Authorisation form and place it in the box, following instructions on the form or given by customer service (if different).
• All Returns must be shipped for processing to:

Hill House Returns

32-34 Baker Street

Weybridge

Surrey

KT13 8AU

• Please keep a copy of your Return Authorisation form and any postage return information including tracking details in the event you need to contact customer service.
• Please pack the product in the same way you received it, using sufficient protective packaging.

Refunds

If your item is approved for a refund this will be made under the following conditions:

• Refunds will be credited to the credit card used to make the purchase.
• In the case of pre-payment, direct debit and bank transfers, we will transfer the money back to your bank account. Depending on the terms set by your bank, this will show in your account within 7–10 working days.
• Hill House Interiors will refund your order on receipt of a return. This may take up to a maximum of 14 days, but we shall endeavour to refund you sooner.
• International refunds will be paid in the same currency as purchase.
• Shipping charges and duties will not be refunded, except for manufacturing defects or damages.
• Should there be any defects or damaged items in your order, please contact customer service immediately upon receipt. We will replace defective goods at the earliest possible convenience.
• Please see our Terms and Conditions for more information.